Privacy Policy

Your Privacy Matters

Active Again with Stephanie (“we,” “us,” or “our”) operates the website activeagaincoach.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

We believe in transparency. This policy is written in plain language so you know exactly what happens with your information.

1. Who We Are

Active Again with Stephanie is a mind-body pain recovery coaching practice operated by Stephanie Buckley. We offer online coaching, programs, educational resources, and a free Confidence Comeback Challenge workbook to help people living with chronic pain.

Privacy Contact: Stephanie Buckley

Email: [INSERT EMAIL ADDRESS]

Location: Canada

2. What Personal Information We Collect

We only collect information that is necessary to provide our services. This may include:

• Name and email address — when you download the Confidence Comeback Challenge, sign up for our email list, or contact us through our website
• Phone number — only if you provide it voluntarily through our contact form
• Booking and session information — when you schedule a session through our booking system (e.g., Calendly)
• Payment information — processed securely through third-party payment processors; we do not store your credit card details
• Website usage data — such as IP address, browser type, pages visited, and time spent on our site, collected through cookies and analytics tools

3. How We Use Your Information

We use your personal information for the following purposes:

• To deliver coaching services, programs, and resources you have requested
• To send you the Confidence Comeback Challenge workbook and related follow-up emails
• To respond to your enquiries through the contact form
• To send occasional emails about new resources, blog posts, or program updates (only if you have opted in)
• To schedule and manage coaching sessions
• To improve our website and understand how visitors use it

4. Consent

We obtain your consent before collecting, using, or disclosing your personal information. By submitting your information through our website forms, downloading our resources, or booking a session, you consent to the collection and use of your information as described in this policy.

You may withdraw your consent at any time by contacting us at the email address above or by using the unsubscribe link in any marketing email. Withdrawing consent may affect our ability to provide certain services to you.

5. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We may share your information only with the following trusted third-party service providers who help us operate our business:

• Email marketing platform — to deliver newsletters and the Confidence Comeback Challenge (e.g., Mailchimp or similar)
• Booking platform — to manage session scheduling (e.g., Calendly)
• Website hosting and analytics — to host our website and understand visitor behaviour (e.g., WordPress, Google Analytics)
• Payment processor — to process payments securely (e.g., Stripe or PayPal)

These providers are contractually required to protect your information and may only use it for the purposes we have specified. Some of these providers may store data outside of Canada (e.g., in the United States). By using our services, you consent to the transfer of your information to these providers.

6. How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. This includes using SSL encryption on our website, secure passwords, and limiting access to personal information to only those who need it to provide our services.

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. If you unsubscribe from our email list, your information will be removed from our active mailing list. If you request deletion of your data, we will comply within 30 days.

8. Your Rights Under PIPEDA

Under PIPEDA, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — ask us to correct any inaccurate or incomplete information
• Withdrawal of consent — withdraw your consent to the collection, use, or disclosure of your information at any time
• Complaint — file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at [INSERT EMAIL ADDRESS]. We will respond within 30 days.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Stephanie Buckley

Active Again with Stephanie

Email: [INSERT EMAIL ADDRESS]

Website: activeagaincoach.com